Return Policy
While we make every effort to ensure each of our candles are perfect. We take pride in our candles and want you to be completely satisfied with your Z’ura Candle purchases.
If your candle is damaged or not to your expectations, our return policy is outlined below or you can reach us at zura39200@gmail.com Please include your order number or full name in your email. We will make every reasonable effort to ensure our customers are satisfied. If your order was purchased from one of our retail partners, we will be unable to process any returns or exchanges as the order was not placed with us. Please contact the store where your candles were purchased and they will assist you as outlined in their individual return policy.
Please contact us at zura39200@gmail.com within 7 business days of receiving your product to initiate a return. If 7 business days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. The purchaser is responsible for the return shipping charges and original shipping charges are non-refundable.
Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return.
Refunds and Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of either the approval or rejection of your return.
If a refund is requested and approved, a credit will be applied to your original method of payment within 2 business days. Please note that your bank or credit card company may require additional time to process the refund and we are not able to control or monitor this. If an exchange is requested and approved, we will email an invoice for the shipping charges. Once the invoice is paid we will ship the exchange and provide the tracking number via email.
